USPS: The U.S. Postal Service and Emerging Technology
Over the past 10 years, the U.S. Postal Service’s Office of Inspector General (OIG) has produced more than 30 white papers on technology-related topics. These papers were grouped into four categories: mail innovations, data analytics, autonomous technologies, and intelligent infrastructure.
In this body of work, the USPS sought to identify ways new technologies could increase efficiency in postal operations, provide a better customer experience, generate new revenue, or keep the Postal Service relevant in the digital age.